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Singpass counter is a physical service point where users go to resolve problems with their Singpass account or get in-person support.

They’re ideal for anyone who needs help with Singpass verification, document submission, or needs face-to-face support for registration.

Locations include ServiceSG branches, the main ICA office at Kallang, and various community centres across Singapore.

Services offered include new account sign-up, unlocking or reactivating accounts, setting up the Singpass app, and verifying documents in person.

Be sure to have your NRIC or FIN ready—this speeds up the process and ensures staff can address your request.

Operating hours vary by location—most counters open during office hours on weekdays and sometimes on Saturdays. Check here the specific centre’s timings before visiting.

If you prefer face-to-face assistance or run into problems online, heading to a Singpass counter is the fastest way to get help.